True tech support tale 1.7.05

I don't usually bring my work onto this blog, but this one was just too funny to leave off. Names omitted to protect the innocent.

One of our users asked me to come over and help set up her new Palm--she couldn't seem to get the software installed. When I arrived, the CD wouldn't read, so as standard operating procedure dictates, I removed it, and inspected it for scratches. And I found them. Lots of them. From where the user had written her name on the read side with a ballpoint pen.

Luckily for her, Palm software is easily available off the web.